// GRIEVANCE //
Grievance Redressal
Contact our Grievance Officer for complaints and data requests.
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
| Name | Vinit Narayan |
| Designation | Grievance Officer |
| [email protected] | |
| Phone | +91 9717747508 |
| Working hours | Monday – Friday, 10:00 AM – 6:00 PM IST |
| Address | C/O SN Sahay, Sector C/1, Kushum Vihar, Koyla Nagar, Dhanbad, Jharkhand 826005, India |
How we handle complaints
- We acknowledge every complaint within 48 hours.
- We aim to resolve complaints within 30 days of receipt.
- If you are not satisfied with the outcome, you may escalate to the relevant authority, including the Data Protection Board of India where the DPDP Act applies.
What to include
Please include your name, contact details, the nature of the complaint, any relevant order or payment reference, and the resolution you are seeking.