Refund & Cancellation Policy

1. Scope

This policy applies to all paid offerings purchased from Unrivaled Network Corporation Private Limited through Razorpay, including one-time audits, project deposits, and subscription retainers.

2. Free services

The Free Local Marketing Audit is provided at no cost and requires no refund.

3. Subscriptions

• Subscriptions renew automatically each billing cycle shown at checkout.
• You may cancel at any time; cancellation stops future renewals. Access and services continue to the end of the current paid cycle.
• Fees already paid for the current cycle are non-refundable for work already performed or reserved.
• Where you cancel within 3 days of a new cycle and no work has commenced for that cycle, we will refund that cycle on request.

4. One-time services and project deposits

• Project deposits are refundable (less work performed) if you cancel before delivery begins.
• Once delivery has commenced, refunds are pro-rated based on work completed.
• Digital deliverables already delivered are non-refundable.

5. How to request a refund

Email [email protected] with your Razorpay payment ID, the offering purchased, and the reason. We acknowledge requests within 48 hours and process approved refunds to the original payment method within 5–10 business days.

6. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly.

7. Grievance Officer

• Name: Vinit Narayan
• Designation: Grievance Officer
• Email: [email protected]
• Phone: +91 9717747508
• Working hours: Monday – Friday, 10:00 AM – 6:00 PM IST

Online billing

The merchant for all payments is Unrivaled Network Corporation Private Limited. Service taxes are displayed separately before payment and are distinct from Razorpay's processing fees. Customer-entered amounts require an identified project and agreed payment terms; existing invoice balances already include their applicable tax.

Monthly subscriptions cover up to 12 billing cycles and can be cancelled at the end of the paid cycle. Renewal after twelve cycles requires fresh approval. Mandate authorisation is not confirmation of a collected service payment; subsequent bank authentication may be required.

Use the billing portal to view records and request cancellation or refunds. The prorated refund rules for unfinished work and three-day renewal window where work has not begun remain unchanged. See the Service Delivery Policy.